As one of the largest if not the largest hydroponics store, We strive to provide excellent customer service.
Shipping & Handling
Orders that are placed between 9 AM - 2 PM on Monday - Saturday are usually shipped out the same day. Any orders after are shipped the next business day. We ship primarily with UPS Ground and USPS Mail Cubic.
Pricing
We reserve the right to change pricing at anytime. If there are pricing errors, we have the right to not honor the pricing. We will contact the customer, if there is an error to our pricing.
Return Policy
Items may be returned if in new and unused condition including all accessories and original packaging within 14 days of purchase from Hydro City. Items will be charged a 8% restocking fee no exceptions. No returns on special ordered items.
The customer is responsible for the return of all items, including the shipping cost. In the case of an order with free shipping, we will subtract our shipping expenses and refund the remaining amount.
